1. Code of Conduct
- Be respectful. Respect other members’ privacy.
- Be honest. Don’t use a fake identity or account.
- Don’t send spam threats.
- Do not engage in or promote illegal activity.
- Don’t make any offers to buy or sell outside of the Partly website.
- You must complete the transaction after purchasing an item.
Above all, practice common sense.
2. Buyer Protection Policy
We strive to maintain a safe and worry-free environment for buyers. This policy explains how we protect buyers, how they are covered, and the best way to approach an issue if it arises.
All products listed by stores are covered under our Buyer Protection Policy, and you may make a claim if your situation falls under the following criteria:
Your item does not arrive.
Your item did not arrive within the time frame stated. We do require that you give an allowance for reasonable delays.
Your item arrived, but it was not as described
The item that you received was a different model, type, dimension, colour etc to what you ordered.
The item that you received was in a different condition to what was stated, such as a used item instead of new, or significant damage/wear and tear not being stated in the listing. This includes damages that could have occurred during shipping.
The item(s) were only partially complete. For instance, there were parts missing.
Your item was not an original.
You have reason to believe that your item is a fake, despite a genuine product being advertised on the listing.
In the case that one of these situations occurs, we require that you proceed by first contacting the seller and trying to resolve the issue independently. The next step may be to request a refund. If you have tried doing so, and you are unsatisfied with the response given, then you can proceed to open a dispute. Once a dispute has been opened, a Partly representative will step in to help. We will mediate between you and the seller to help reach a resolution.
3. Voucher Policy
Vouchers cannot be redeemed for cash. This includes the purchasing of one’s own items or deliberately setting up a transaction with an associate in order to cash out. Partly reserves the right to block and/or reclaim any voucher that is deemed to have been used in a suspicious manner.
Vouchers will become invalid at midnight at the end of the voucher expiry date.